IMMEDIATE ASSISTANCE
Your safety is our commitment in Brazil.
Activation in less than 10 minutes. Speak to our bilingual team right now and ensure a smooth trip, free from scams and unexpected issues.
24-hour support
Talk to our team
Fill out the form to activate your Welcome Brasil plan or request immediate assistance. Our human team responds within 10 minutes.
QUICK ANSWERS
Frequently Asked Questions
Get answers to key questions about how our concierge support works and ensure a safe arrival in the country.
How does support work?
What languages do you speak?
You will have a dedicated assistant available via WhatsApp 24 hours a day for translation, directions, emergencies, and other services.
Nossa equipe atende fluentemente em inglês, espanhol, francês e português, combinando suporte humano com inteligência artificial.
What is a property inspection?
How should you act in an emergency?
We send a professional to the site to inspect the vacation rental in person before you make any payment.
In the event of lost documents, accidents, or scams, send an SOS via WhatsApp. We will coordinate assistance immediately.